South_AfricaVery efficient method of teaching and training that was provided with efficient communication. Thank you so much Mark and Rowena for everything, it is highly appreciated. The knowledge gained in this course is highly invaluable and I will apply it for years to come. You have given us such support and an innovative way to learn.

Nontokozo Pamela Mbatha: National Treasury
Deputy Director: Enterprise Risk Analyst

I enjoyed the course! Mark is clued-up about the subject matter and no matter how you pose the question he always answers because of the vast South_Africa experience he has on BC.  Study materials are easy to go through and thank you so much for them as it makes studying very easy instead of having to go through those intensive information bearing modules, much appreciated.

Sharon Mothibe: BC Specialist; South African Revenue Services


A very informative course that will be extremely beneficial to our organisation.


 Kgomotso Matlhaga: Executive: Business Continuity Management; South African Revenue Services


Dear Mark, the online BCI training that you facilitated last week was comprehensive and very relevant to my BCM work. My competence has improved; I am now able to confidently engage with the seniors in the field and make informed contributions. It has been a long journey and finally, we have succeeded. Let’s celebrate our hard work Thank you!

(Passed with Merit)

Nancy Rono; Kenya Revenue Authority


Dear Mark,

Thanks again for facilitating the course.

Your approach and commitment was definitely a plus and truly valuable.

Considering the amount of content that had to be covered in the allocated time, I believe you adopted a very effective style to ensure easy delivery of the subject matter and understanding by the delegates.

Your ability to pay attention to detail and communicate important parts of the course was key.

As a participant, I was able to acquire very valuable information with respect to Business Continuity Planning.

I truly thank you for your commitment.

Kawana Mutti, Zambia Information and Communications Technology Authority

For me this was invaluable.South_Africa

Chris Els. P3Audit Director


Good afternoon Mark

It was an exciting and five (5) days knowledge gaining which has made a difference in my thoughts about BC.  How I wish we had an extended period of the lessons. Thank you and it was a pleasure to have been your student.

All best in your future endeavors.  Regards to Rowena

Ada Jalasi  Ngulube,   Manager – Human Capital & Development

Zambia Information and Communications Technology Authority


Dear Mark,

Just wanted to share my results and say a big thank you for an incredible course! Passed with Merit

Mark Shapiro, World Health Organisation, Manilla

Previous delegates submitted the following comments:

Hi Mark,South_Africa

Thanks for your assistance and presenting a wonderful course. You have made it possible for me to understand the 6 Principles of Business Continuity Management with ease. Once again thank you and I will recommend your course to anyone interested in becoming BCI Certified.

Kind Regards,
Leon Foreman
(SBCI), T-Systems South Africa (Pty) Ltd

Greetings Mark,South_Africa

I am so grateful to have had the opportunity of attending the BCI training in September 2010 face to face with an expert trainer right here in South Africa. You have afforded so many people a greater understanding of these best practice principles. Your method of teaching certainly helps to understand and apply the 6 pillars effectively in the work place. I would never have been able to “pass with merit” without your clear, succinct manner in imparting knowledge. It is a pleasure to continue working with you as the key representative for BCI in South Africa.

A grateful learner,
Trish Pryce-Williams
PBB Business Continuity Management, Standard Bank Operational Risk

Hi Mark,Saudi_Arabia

I am pleased to inform you that I have passed the certification test with Merit. I am very excited that I did not let you down.

Hisham Abu Muailesh
Planning & programs group; Ca/support services appl. dept, Saudi Aramco

Hi Mark,

Just wanted to let you know that I got my results and I have passed with merit. I want to thank you for your support and for sharing your knowledge and experience with us in the class.Saudi_Arabia


Omar Atabani
I(TS)² Saudi Arabia

The course provides confidence in developing BCM plans and providing expertise in this field. I heartily South_Africarecommend all BCM practitioners and related managers take this course. It will be worth it!

Joe McKinlay
Global Information Security, Standard Bank

Trainer excellent…South_Africa

Vanessa Vokes
Head of Business Continuity Management CIB (SA): Standard Bank

Dear MarkSouth_Africa

Thank you for your inspiring BCM presentation – we did learn a lot!

Hendri van Kradenburg
Director: Enterprise Risk Management, UNISA

Hi MarkSaudi_Arabia

I never had the chance to thank you for the excellent course that we had here in Al Khobar. I did pass and your efforts are greatly appreciated in achieving this.

Tarek Azzouz
Saudi Aramco: Saudi Arabia

Pass WITH merit……449 out of 500 (89.8%)….. 🙂South_Africa

Steven Douglas

My expectations were met 100%!Zimbabwe

Mufudziwangu Wilson Guzha
BCM Manager: Reserve Bank of Zimbabwe

Thoroughly enjoyed this course; there are many aspects of the course that will assist me in planning South_AfricaBCM activities.

Bindu Nirghen
Business Continuity Management: CIB Risk SA: Standard Bank Group

Very informative course, presentation was excellent – thoroughly enjoyed it!


Charity Khosa

CM & DR – Operational Control: Standard Bank of SA Ltd

Excellent course!South_Africa

Pat Achary: Chief Risk Officer (CRO), Enterprise Risk Management: Department of Science & Technology

The best experience in preparation for the BCI examination!Malawi

Michael Kayange
Risk Manager (Operations): Reserve Bank of Malawi

I personally learned and gained a lot from this course…South_Africa

Fadli Davies
Audit Manager: Old Mutual

Very informative, definite requirement for BCM Practitioners.South_Africa

Wentzel van Rooyen
South African Reserve Bank

I am proud to advise that I passed with merit. Attached are my results.South_Africa

Thank you for all the assistance provided.

Bindu Nirghen
Business Continuity Management | CIB Risk SA | Standard Bank Group

I made it thanks for the great lessonsSouth_Africa

Paul Masipa
Government Employees Pension Fund

I passed (with Merit)…………. I am so pleased!South_Africa

Teresa Teixeira
Business Continuity & Resilience Services IBM South Africa

Wow, wow, wow – walking out of here I understand the BCP and I am more confident in applying it @ South_Africawork

Carol Harker
Gauteng Provincial Treasury ASD

An excellent course for Risk Managers and those charged with implementing BCPSouth_Africa

Nokukhanya Zungu
Gauteng Provincial Treasury

Once again thank you for an excellent course presentation!South_Africa

Jolanda Horne
Business Continuity Specialist, T-Systems South Africa (Pty) Ltd: Delivery (TSSA)

Hi Mark, thank you very much I have passed the CBCI Exam with 83% or Scaled score of 414/500, I South_Africawould like to thank you for your intervention during training which provided me the background I required to take the Exam, once again thanks.

Ntsako Wiseman Mpenyana
Business Continuity Specialist, FNB

I am very satisfied with the content & presentation of the material as well as the expertise of the Namibiainstructor

Michael Beukes
Chief Risk Officer, Bank of Namibia

Thank you once again for the course it was awesome!South_Africa

Nokukhanya Zungu
Internal Risk Management, Gauteng Provincial Treasury

Good day Mark,Tanzania

With pleasure I would like to inform you that the whole class that was in Bagamoyo and sat for the BCI certification exam early November, 2013 have passed!

We really appreciate your effort to make this stage of implementing BCM a success and look forward to continued partnership. Thanks again and all the best.

Mary Ngelela Maganga
Director, Planning and Modernisation, Tanzania Revenue Authority
Dar es Salaam, Tanzania

Thanks Mark

It was an excellent week of learning and I’d like to extend my thanks for your professionalism and mastery of your subject matter.South_Africa

Shayne Manne
Manager, Business Solutions/Business Analysis: Bytes Technologies

Many thanks for your great knowledge sharing which was truly enriching. Pass with Merit! I’ve made it, but it wouldn’t have been possible with all your efforts. I would like to thank you from my heart for all you have done; I appreciate all your support and training.South_Africa

Anette Kitchen: Information Security and Risk Manager, Department of Water Affairs

My BCM examination result was released last Thursday (10/4/2014). The result shows that I have passed the examination with MERIT. Thank You very much for your support;Tanzania

Abdul Zuberi: Manager, Tanzania Revenue Authority Management Systems.

South_AfricaThank you very much Mark. If not for you I was doomed as I struggled the 1st day or 2. I really appreciate the dedication and effort with which you treat your students.

Johan de Beer: Department of Water Affairs

(Addressed to Class) Today I have received my exam results from the BCI. As I expected, my result is AzerbaijanPass with Merit (461 out of 500). I’m very interested in your results too. Please share your results when you received. BTW, I have special thanks to Mark for the best efforts to prepare us to success at the exam.

Rovshan Rustamov; Corporate Manager, Azercosmos, Baku, AZERBAIJAN

Many thanks for your great knowledge sharing which was truly enriching. (Passed with Merit)Seychelles

 Jude Woodcock
Chief Information Security Officer: Technical Services Division: Central Bank of Seychelles

A very extensive learning experience; Excellent facility; Much material to cover but Mark handled it effectively; Satisfied. (Passed with Merit)Qatar

Sarim Khalid
Business Continuity Officer, Qatar Airways

Mark is an excellent facilitator who makes you so comfortable with the subject matter and overall interaction. It was one of my best experiences. (Passed with Merit)Pakistan

Nasir Ali Khattak
Risk and Resilience Manager, British American Tobacco, Pakistan

Mark is very knowledgeable on the subject of BC and facilitates and presents it to ensure that candidates understand the subject matter. I will definitely recommend this training course. (Passed with Merit)South_Africa

Shilavi Furumele
National Treasury ERM Analyst (BCM)

Most insightful and beneficial course, delivered in a manner that is intended to provide the delegate with a thorough understanding of BC. Held in the most delightful venue, presented by the ever-so-knowledgeable and experienced Mark Penberthy! (Passed with Merit)South_Africa

Karina Naidoo
SA Reserve Bank

Hi all, I just got my results and archived a pass with merit.

Thank you so much Mark. The training was exceptional. (Passed with Merit)Uganda

Catherine Elum Amai
Stanbic Bank, Uganda

I have gained a lot of insight on BCM and this was one of the better than the best training I have attended.South_Africa

Thulani Duncan Ntuli
Director, ERM, Department Water and Sanitation

Big Thank You from us at SIfco. (Passed with Merit)South_Africa

Philani Mbanjwa: Senior Consultant. SifCo


Excellent tutor, thank you Mark for the eye openerLesotho

Molefi Leqhaoe: Managing Director, Lesotho Post Bank

An excellent course for anyone involved in Business ContinuitySouth_Africa

Alexandra Painting: Investec Operational Risk Manager


Presenter very knowledgeable on the subject matter.Lesotho

I passed with merit! Thank you for all your help

Molefi Khama: Lesotho PostBank, Director Risk

Thank you for a very informative (excellent) course. (Passed with Merit)South_Africa

Gwendoline Linden: Head: Business Continuity: Johannesburg Stock Exchange



I want to thank you guys at MPA for your assistance and professionalism in delivering this training, especially Mark for his experience in delivering the course.

Very well presented, facilitator knows his subject well

Jeremy Jonas: SA Reserve Bank

I would like to thank you for BCM training that was well presented South_Africaand professionally outlined. I made it in the exam, I got 91%, and I am very excited!! (Passed with Merit)

Lorraine Mgwenya: Road Accident Fund

Excellent course for BCM PractitionersSouth_Africa

A. Nabi: Rand Water BCM


Very interesting and fruitful experience that will definitely help in my future work endeavours. Especially enjoyed the interactions.

I have passed…with Merit. Thank you so much.

Miss. Sabrina Fred: Risk Coordinator, Risk Management Unit: Central Bank of Seychelles

The course instructor was very helpful and took the team through the course Ghanamethodically. I passed with merit, thanks for the opportunity.

Gertrude Attiogbey: Risk and Quality, PricewaterhouseCoopers (Ghana) Ltd

Just an update on the results of the BCI exam. I managed to “pass with merit”

Thank you so much for the course. The course was excellent and met all my South_Africaexpectations. Without the course I don’t think I would have done so well. I would definitely recommend this course to all wanting to embark on this path.

Leigh Gengan: Business Banker, Standard Bank

We are very pleased with the team results (100% pass rate). Thank you for sharing yourQatar

knowledge and expertise with us. (Pass with Merit)

Iwona Brejnak: Senior Manager Business Resilience: Group Safety & Security: Qatar Airways

The interim tests were very helpful (Pass with Merit)South_Africa

Sue Brooks: Chief Risk and Control Officer: Barclays Africa


Thank you! Could not have done it without you! (Pass with Merit)Qatar

Thecla Nyakiamo: Manager Business Resilience, Group Safety & Security: Qatar Airways


Very good preparation through the facilitator; great training. More and more interactions help get the right knowledge. (Pass with Merit)DRC

Olivier Kasongo Tshibanda: Vodacom

Democratic Republic of Congo, BCM Manager


Excellent delivery and exam preparation strategy!South_Africa

Seloali Lekhooe: South African Reserve Bank, Operational Risk Specialist


Mark presented the course comprehensively and with great knowledge. Botswana

The material covered was very practical and gave me confidence in

implementing BCM in my organisation. Course quality exceeded my expectations.

R (Mosa) Sephuma: Operational Risk Manager, Citizen Entrepreneurial Development Agency, Botswana

Trainer was excellent and answered any questions.Botswana

Thato Majola: Operational Risk Analyst,

Citizen Entrepreneurial Development Agency, Botswana

Many – many – many thanks to the Facilitator, he really made the course worthwhile.South_Africa

Moagi Ambrose Mohube: Business Analyst, State Security Agency


Course met and exceeded my expectations. South_Africa

My BC objectives to gain knowledge were met.

Ina Steyn: Head, Barclays Africa Group Limited Resilience

Just wanted to thank you for your excellent tuition to work us through the BCI course recently. (Pass with Merit)Qatar

Michael McDonough: Director of Health, Safety, Security, EnvironmentNorthwestern University in Qatar



  • The course materials were well structured and provided excellent clarity on the key areas of professional practice
  • The course content provided valuable coloring and context to the BCI GPG 2013
  • Facilitation and delivery was well coordinated/managed to ensure delegate participation and discussion
  • Exercises were valuable and assisted in developing understanding of the BCI / BCM domain of knowledge
  • Support from the facilitator demonstrated a high degree of conscientiousness / needs of delegates and fair outcomes
  • Facilities were organized, appropriate and fit for purpose Qatar

Thank you for your efforts once again, we both look forward to

attending any future BCI approved training with yourself in the near future. (Pass with Merit)

Mohamed El – Haitout: Senior Analyst Business Continuity – Qatar National Bank SAQ

Dear Mark, thank you for providing such a great learning platform. It was very professionally managed. I really hope the results reflects the amount of efforts we all have put in. Again thanks for your time and support, you are wonderful mentor.Qatar

Azhar Bilgrami: Manager Business Continuity |

Risk Management – Qatar Commercial Bank



The course was delivered excellently by the facilitator. The knowledge he displays is immaculate.South_Africa

Shahied Moola: BCM & DR, Infrastructure Production Services,

Standard Bank of South Africa

The content covers the GPG and is concise; well worth attending for any BC or Risk practitioner.South_Africa

Casper Groenewald: Business Continuity,

Standard Bank of South Africa

I got 86%. I achieved the Merit Pass! Thank you for the training and all the support and vote of confidence.

Brighton Njambi: Global ASPSouth_Africa


I am glad to inform you that I passed with merit. Namibia

Thank you very much for your guidance.

Melki Uupindi: Manager: Legal & Compliance Services; GIPF, Namibia

This is an excellent course. I can recommend it to anyone. Information and experience gained was amazing! Made it! Passed with Merit! Class achieved 100% pass rate!Namibia

Aini Kanime: Manager: Internal Audit; Nampower


NamibiaHope you are doing well. Thanks for your guidance and teaching. (Passed with Merit)

Christo Bezuidenhoudt: Senior Manager: Internal Audit; Nampower

Thank you so much for all the assistance and training you provided in order to equip us with the skills and knowledge needed to pass the BCI exam. May the Lord reward you abundantly? (Passed with Merit)

Simplisious Bukenya: Senior Risk Analyst; Housing Finance Bank, UgandaUganda


I found the course very informative, I can now go and implement it in my Department on a daily basis. It really opened my eyes. (Passed with Merit)


Mokgadi Ramoshaba: Assistant Director; Department Rural Development and Land Reform


South_AfricaThank you Mark. Your brilliant teaching paid off – (Passed with Merit)

Alicia Maharaj: Senior Risk and Compliance Officer; Currency Management Department


The facilitator was engaging and ensured that course participants understood the material covered.

Evaristo C. Simwinga: Risk Manager; NAPSA, Zambia


I received my results and passed with merit 86%, quite elated!

Arthur Phiri: United Nations Development Programme: Regional Service Centre for Africa; Ethiopia

Hi Mark, I passed with merit.South_Africa

Sibusiso Pewa: Deputy Director: IT Audit; Department: Rural Development & Land Reform

Thanks for all your guidance. (Passed with Merit)South_Africa

Bhavesh Devjee: Digicube Solutions



Thank you so much for the knowledge transmitted, I passed with a Merit Grade (88%)

Elsa Antonia Biyang Obiang: Banco Nacional de Guinea Ecuatorial


Many thanks Mark, I also credit the Merit Pass to having a great trainer! (Passed with Merit)South_Africa

Tafadzwa Ramhewa: Director: Information Technology; Quality Council for Trades and Occupations


SwazilandI have attached my CBCI Certificate for your appreciation. (Passed with Merit)

Vusi Nkabindze: Partner; KPMG Chartered Accountants (Swaziland)


South_AfricaI would not have been able to do any of

this without the training I received from you. (Passed with Merit)

Izette Smith: Specialist: Business Continuity Management; Operations. Old Mutual Insure


The facilitator is absolutely brilliant: he explained all the Good Practice Guidelines clearly.
I have received the results and I am so relieved and excited.

Thank you so much for your support and for motivating us from day 1. I really appreciate what you have done for me. Passed with Merit)

Brendine Sejake: FSCA Business Continuity

Excellent course in a lovely environment. Well-structured with good material. Thanks again for such a brilliant and insightful course

Vernon van Rensburg: DR Specialist, Nedbank


The course was very interesting and informative

David Mudzielwana: Manager, Transnet Engineering


Awesome! Passed with Merit) Thanks so much Mark! (Mark knows his stuff) 

Amma Eleblu: ABR Co-ordinator PWC Ghana


Excellent course!

R B Johnson: South African Reserve Bank


Properly structured training programme. Training material excellent. Course greatly enhanced knowledge of subject matter.

Gcebile Dlamini: Central Bank of Swaziland


Linda Sacolo: Central Bank of Swaziland

Great course and Instructor full of experience and very clear.

Lindo Sithole: Central Bank of Swaziland

Great preparation for the exam even with limited time, very insightful workshop!

Hlatshwayo Nthanthla: Central Bank of Swaziland

Excellent and knowledgeable instructor!


Very impressed – enjoyed the course! I had a wonderful experience and learned stuff I will remember for rest of my life and huge amount information to incorporate in to my business.


Adelia Jansen: ABSA ITSCM


It was a well delivered course, Mark is very knowledgeable!South_Africa

Avuyile Zweni: Gauteng Department of Treasury

Great course, learned so much!South_Africa 

Denzil Stewart: ABSA Continuity Manager

I would like to say thank you very much to your BCM teaching, notwithstanding the embarrassment of the language, we managed to overcome this apparent barrier.

The result was positive, I passed the exam with merit.

Hamilton Tomás Nhacumane: Business Continuity Analyst, Banco de Mocambique


Hi Mark

 I got 85%, very happy!

Kelly Hagedorn-Hansen: Discovery Vitality

 Very informative and educational – Mark made it so easy and enjoyable…

Ntikile Tlhapane: PKF – Director

Excellently delivered, scored 90%. Thanks for everything!

Samson Mwale: Chief Internal Audit and Risk Officer; Sunbird Tourism, Malawi

Great course – I am enlightened!

Simeone Mthombeni: South African Reserve Bank

Enjoyed the course and found it to be well presented and thought provoking

 Julian Marais: Continuity Incorporated



Thank you! Great course; learnt a huge amount about BC in a relatively short course. A big thank you for an incredible course! (Passed with Merit)

 Mark Shapiro: World Health Organisation; Manilla, Philippines

Let me thank your institute for the guidance, knowledge and resource you provided during the BC Training. I am glad to tell you, I Passed with MERIT. Thank you!


Thata R. Segosebe; Senior Risk Officer, Non-Bank Financial Institutions Regulatory Authority, Botswana

Am so happy, thanx for everything (Passed with Merit)

Vivien Witika: NAPSA Staff Pension Scheme: Zambia

Thank you Mark 🙂 

Thanx for those many tests 🙂 that you gave us, your immaculate training prepared us with the knowledge to pass.  🙂

Roelle Venter: Risk Management Department, Business Continuity Manager, Industrial Development Corporation


Mark and Rowena, thank you for the course without it I doubt I would have passed the exam. 

Annelize Fokker: BCM and Risk Specialist, Telesure investment Holdings


Thank you so much for such a comprehensive training.  You simplified the complex subject of BCM and that helped me look forward to going through the next module with you.  I am also grateful and really appreciate your patience with us during the revision sessions.  I am confident that because of this training, I will positively contribute to building resilience in the organisation. 

Ndileka Bangani: Risk Advisory Services Manage, Rand Water

Extremely pleased and satisfied with the amount of clarity and knowledge gained in 5 days, you have a working and winning formula, keep at it.


Boitumelo Mokhari: BCM Specialist